90 Day UK Returns Policy
We want you to be 100% happy with your shopping experience and we will provide a FREE refund on any item (unless otherwise stated below) within the UK. Please note, customers in Northern Ireland, may incur a returns fee. We will advise if any fee is due even before you place your order if requested. Customers shopping from Guernsey and Jersey are required to use our International Returns Policy. Please return your item(s) unused and in original condition, as you received it, within 90-days from the date of purchase. Returns can take 8 to 10 days to process.
If you wish to exchange an item for any reason, please place a new order for the items that you want. Please note that it is your responsibility to pay for the return postage costs if you live outside of the UK, no postage costs are refundable. We cannot assume responsibility for returned items that are lost in the post. Your statutory rights are not affected.
- All Item(s) will be inspected upon return
- Item(s) can be tried on for sizing but not worn for activity - Please do not wear items next to the skin when trying on for hygiene reasons, shorts MUST be tried on with clean underwear
- Item(s) must be returned with all original packaging intact and tags attached. Item(s) returned with incomplete or damaged packaging or missing or unattached tags may be refused or subject to a restocking fee
- In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you
- Item(s) returned as unused/unworn, that have clearly been worn, washed or heat moulded will be refused
- Item(s) returned without a returns form fully completed could delay the process of your return
- All neoprene products (wetsuits etc.) are fully inspected prior to despatch. We cannot accept returns on wetsuits damaged in the process of trying on. Please follow the included instructions to prevent this from happening or watch our wetsuit fitting video.
- We cannot accept out-of-date or opened nutrition products
- Do not apply the returns label to the original packaging. Please use a box or parcel bag to package the item rather than applying the label to the item's packaging
- We will not be able to return shoes that have been heat-moulded. Sigma Sports cannot be held accountable for improper heat moulding
- For health and safety reasons face masks cannot be returned for an exchange or refund
- We reserve the right to refuse this free service on a case by case basis
- Please retain your proof of postage
- Anything outside of the Royal Mail maximum size limits will be subject to a charge. See the direct to us section
- If you pay for a delivery service, we will not refund the delivery cost unless the item is faulty or the incorrect item has been sent to you
- In the case of partial returns, Sigma Sports reserves the right to void any discounts and the customer will be liable to pay the full listed price advertised online
- We do not offer an exchange programme at this time, please place a new order
Last updated 17/6/2020
UK RETURNS PROCEDURE
If you're returning a faulty item, please contact us so we may assist you. Customers shopping from Guernsey and Jersey are required to use the International Returns Policy. If you wish to exchange an item for any reason, please place a new order for the items that you want.
New! Free Instant Returns with InPost Locker
No printing is required at home/work or when you drop off your return. Just scan. Drop. Done. You don't even need a label!
Please do not affix the label to the retail packaging, use the original delivery box/bag your order was delivered in.
- No printing
- No queues
- Available 24/7
- Self-service and contact-free
How it works
1. Create a QR Code
2. Scan the code on your phone at your local locker
3. Using the original box/bag your item(s) were delivered in (do not affix the label to the packaging), put your parcel inside and shut the door
When your return is collected from the locker, a label will be applied for you by the courier.
- All items from the same order should be returned in one parcel
- If items are returned with a returns label on the retail packaging, the item may be rejected and returned to you
Only orders that meet the following conditions may be returned using InPost Lockers
- Maximum parcel size: 41cm x 38 cm x 64cm
- Maximum weight: 15Kg
- No aerosols or combustible products
Royal Mail Tracked Returns
You can return your Sigma Sports order for FREE via one of 10,500 Post Offices. Your item will be fully tracked on its way back to us.
How do I return an item?
- Complete a Returns Form, filling in all relevant information
- Enclose your completed returns form inside your parcel
- Create your FREE returns label. If you do not have access to a printer your local post office can print the label for you. If the Royal Mail website is not accessible, please try again later
Only orders that meet the following conditions may be returned using Royal Mail Tracked Returns
- Returned parcels must have specific dimensions no larger than 61cm L x 46cm W x 46cm D
- Returned parcels must weigh no more than 20Kgs
- No aerosols or combustible products
- Do not affix the Royal Mail returns label to the product packaging (shoe boxes etc.)
DIRECT TO US
For international returns or if you prefer to return your products direct to us you can do so by following these instructions.
If you wish to exchange an item for any reason, please place a new order for the item(s) that you want.
Fill in a Returns Form, including all relevant information, as an incomplete form will delay the processing of your return. Include this form with the item and package up securely. Do not affix the postage label to the product packaging, shoe boxes etc.
Please note that in this case, we will not refund any postage fees, except if the item(s) are faulty or if you have received the wrong product. We strongly recommend you use a service that provides a certificate of postage and a tracking number.
For UK residents, our free returns policy does not cover unwanted bikes, bike boxes, turbo trainers, trainer mats, indoor bikes, wheels, workstands or anything larger than 61cm L x 46cm W x 46cm D. If you are unsure about the size of an item please contact Customer Care prior to your order being dispatched. A charge will apply to return these items to us. Bikes or bike boxes: £35. Indoor bikes: £100. Turbo trainers, trainer mats, wheels, workstands and any item (excluding previously mentioned) over 61cm L x 46cm W x 46cm D: £15. This fee will be waived if your item is faulty or in the unlikely case that you've received the wrong product.
You will need to contact us with the following details to arrange a collection:
- Your full name and collection address including postcode
- Order number and confirmation of which product(s) is coming back to us
- Your preferred date of collection (Monday to Friday only)
- A contact number in case the courier needs to get in touch with you
Sigma Sports LTD
3 The Mallard Business Park
Should you have any questions please call us on 0333 006 8833. Due to a high volume of phone calls, there may be a delay in answering. Alternatively, please send us a message using our contact form or use Live Chat or message us on WhatsApp.
International customers have 30 days from their order date to return unused items and with all original packaging intact and tags attached. Please note that we cannot offer free international returns. Refunds on international returns will include only the amount paid for the products and do not include refunding duties, taxes and fees, this will need to be reclaimed from your local customs office. We strongly recommend you use a service that provides a certificate of postage and a tracking number as we are not responsible for items that do not reach us.
Please ensure this message is clearly visible on the exterior of the package: "Returned Goods - Failed Sale".
If you have a Sigma Sports account: Please log into your account, locate the order and click on 'Return Items' and follow the instructions.
If you do not have a Sigma Sports account: Please visit our International Returns page to create a returns form.
Please note, that in the case of partial returns, Sigma Sports reserves the right to void any discounts and the customer will be liable to pay the full listed price as advertised online.
You can cancel anytime from placing your order up to the end of a period 90 days after you take possession of the goods (or in the case of a multiple order, the last part of the order). See our Consumer Contracts for full details.
Specialized Saddle 30 Day Guarantee
Specialized offers a 30-day satisfaction guarantee on Body Geometry Saddles to help you reach the ultimate fit.
- Guarantee only valid for in-store purchases
- You have 30 days from the date of purchase to return the saddle to one of our stores
- Make sure you return it with proof of purchase (receipt) and the original packaging (in good condition)
- You will be given a credit towards a new Specialized saddle
- Excludes the Specialized Mirror Saddle Range